Shipping policy

Shipping Policy

Thank you for shopping with One Stop Dental Supply. We are committed to delivering your dental supplies safely and efficiently across Canada.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may vary during high-demand periods or due to stock availability.

Shipping Areas

We currently ship across Canada.
For special shipping requests or bulk orders, please contact our support team before placing an order.

Shipping Charges

Shipping charges are calculated based on:

delivery location,
package size,
product weight,
and courier service rates.

Final shipping costs will be displayed during checkout.

Delivery Time

Estimated delivery timelines:

Ontario: 1–3 business days
Other Canadian Provinces: 3–7 business days

Please note that delivery timelines are estimates and may vary due to:

weather conditions,
courier delays,
remote delivery locations,
or unforeseen circumstances.

Order Tracking

Once your order is shipped, tracking details may be provided via email or SMS (if applicable).

Delayed or Lost Shipments

If your shipment is significantly delayed or lost during transit, please contact us and we will coordinate with the shipping carrier to assist in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
One Stop Dental Supply is not responsible for delays or failed deliveries caused by incorrect addresses or contact information provided by the customer.

Damaged Packages

If your package arrives visibly damaged:

Please inspect the package upon delivery.
Take photos of the damaged package/products.
Contact us within 48 hours of receiving the order.

Contact Information

For shipping-related questions, please contact:

One Stop Dental Supply
📍 5456 Tomken Rd, Unit 7, Mississauga, ON L4W 2Z6, Canada
📞 +1 (647) 781-1371
📧 info@onestopdental.ca